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To expedite your request for any repairs, please observe the following protocols:

For Non-Emergencies

Contact your building superintendent or building manager during business hours to discuss the problem(s) - leave a message if you do not reach them directly with details. Your request will be placed in the queue to repair as soon as possible. You should receive a call back within 48 hrs (except during weekends or holidays), or the next business day. If you do not receive a call back within this timeframe, please contact the office to advise us, so we may take necessary action.

Link to Staff Contacts

Emergency/Priority Service

For matters such as: a burst water pipe, toilet or sink overflow, no heat, entrance/ burglary,security matters, gas leak or smell, please call: 905.572.WINK (9465) - PRESS x9 for emergency/priority, and after hours service/ superintendent will be paged.

IMPORTANT NOTES

GAS - If you find there is a strong ʻrotten eggʼ smell closer to the floor, or making you nauseous, there may be a gas leak. OPEN ALL YOUR WINDOWS, DO NOT LIGHT ANY MATCHES, DO NOT USE ANY ELECTRONICS (CELL PHONE) OR ELECTRICAL APPLIANCES. If you have a gas stove, check if the top burners and oven are completely off. If they are off and a smell still persists, there is usually a shut off valve that will stop gas to the appliance, located behind the stove - turn this valve off in the opposite direction to shut the gas off. Call the superintendent first, and if problem escalates, contact Union Gas Emergency Service.

Union Gas
For gas leak/odor detections and other gas related emergencies. Account & billing inquiries. 1-888-774-3111

WATER - If your toilet, faucet or taps are leaking/overflowing or the water is running on, in most circumstances, there are shut off valves beside, underneath or nearby that can be shut off to isolate the problem. Try shutting these off if any problem occurs before help arrives, to minimize any potential damage.

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If you have any questions, please contact us anytime!

Phone: 905.572.WINK (9465) | Toll Free: 877.WINK INC (946.5462)

E-mail: [email protected]
Website: www.winkproperties.ca